Refund policy

We want you to feel confident in your Pearl Theory purchase. If your order is not quite right, eligible items may be returned in accordance with the policy below.

Return Window

Customers in Canada and the United States may request a return within 14 calendar days of receiving their order.

To begin a return, please contact us through our Contact Us page and include your order number and reason for the return.

Returns sent without prior authorization will not be accepted. Once your return request has been approved, we will provide the return instructions and return address.

Once your return has been approved, the item must be shipped within 7 calendar days. Return authorizations may expire if the item is not shipped within this period.

Return Eligibility

To be eligible for a return, the item must:

· Be unworn, unused and in its original condition

· Include its original packaging and accessories

· Have the original security jewelry tag attached and intact

· Show no signs of wear, damage, alteration or misuse

· Be returned according to the instructions provided by Pearl Theory

All Pearl Theory jewelry is shipped with a security tag. Please inspect and try on your jewelry without removing the tag. Once the security tag has been removed, altered or damaged, the item will no longer be eligible for a change-of-mind return.

Change-of-Mind Returns

Returns made for personal reasons—including a change of mind, personal preference, or the item not being as expected—will be issued as Pearl Theory store credit rather than a refund to the original payment method. Store credit details, including validity and usage, are outlined in the Store Credit section below.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. Depending on the shipping method and destination, customs duties or import taxes may apply to returned packages. Pearl Theory is not responsible for duty or tax charges incurred during the return process.

We recommend using a trackable and insured shipping service, as Pearl Theory is not responsible for return packages that are lost, damaged or delayed in transit.

Original shipping charges, if applicable, are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us through our Contact Us page as soon as possible.

Please include:

· Your order number

· A description of the issue

· Clear photographs of the item and packaging

If the item is confirmed to be damaged, defective or incorrect, we will work with you to provide an appropriate resolution, which may include a replacement, repair, store credit, or refund to the original payment method.

Pearl Theory will cover reasonable return shipping costs when a return is required because the item is confirmed to be damaged, defective or incorrect.

Removing the security tag does not affect your right to contact us about a genuine product defect. However, damage caused by wear, improper handling, alteration or failure to follow our care instructions is not considered a manufacturing defect.

Natural Pearl Characteristics

Pearls are natural materials, and each pearl is unique in shape, size, colour, tone, lustre and surface.

Minor variations, natural growth marks and subtle surface characteristics are part of the pearl's individual character and are not considered defects.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

· Items with a removed, altered or damaged security tag

· Items showing signs of wear, use, damage or alteration

· Earrings, for hygiene reasons

· Personalized, engraved, resized or custom-made items

· Gift cards and store credit

· Items marked Final Sale

These exclusions do not apply where an item is confirmed to be damaged, defective or incorrectly supplied.

Exchanges

We do not currently offer direct exchanges. If your eligible return is approved, you will receive store credit, which can be used to place a new order. See the Store Credit section below for details.

Return Inspection

Once your return has been received, please allow 5–7 business days for inspection and processing.

We reserve the right to refuse a return that does not meet the eligibility requirements outlined in this policy. If a return is not accepted, the customer may be responsible for the cost of shipping the item back.

Store Credit

Approved store credit will be sent electronically to the email address associated with the original order after the returned item has been received and inspected.

Store credit:

· Is valid for one year from the date of issue

· May be used toward one or more future eligible purchases from Pearl Theory, up until the expiration date

· Cannot be redeemed for cash or transferred to another person

Policy Updates

We may update this Return Policy from time to time. Any changes will be posted on this page and will apply from the date they are published.

Contact Us

If you have questions about a return or an existing return request, please contact us through our Contact Us page and include your order number when applicable.